Describe the problem
Send your device details and what is going wrong.
✳ REMOTE TECHNICAL SUPPORT
Your device.
Back to work.
Phone or computer trouble? Tell us what happened. We assess the issue, agree a price and help you remotely, with your permission.
✓ You approve the connection. You can end it at any time.
01 / AEVRIX SUPPORT SYSTEM
YOUR CONNECTIONYou stay in control.
✓Permission requiredAZ · EN · KA · RU · IT
01 — WHAT WE HELP WITH
Less downtime. Clear next steps.
Practical help for software problems. If the issue needs a workshop, we tell you before booking.
02 — THE PROCESS
Four steps. No mystery.
Agree the work
We assess remote suitability and confirm scope, price and a session time with you.
Connect with permission
Use the agreed support tool and approve the session. You can disconnect whenever you want.
Check the result
Review the outcome and receive a short work report with any remaining steps.
03 — CLEAR PRICING
Choose the right level of help.
These are service offers. We confirm the final scope and price before work begins.
Essential
One specific software issue.
From€19
- Up to 30 minutes
- One issue on one device
- Short work report
Advanced
More time to investigate and configure.
From€39
- Up to 60 minutes
- One device
- Work report and next steps
Business
Monthly support for a small team.
From€99/ month
- Up to 5 devices
- 3 sessions per month
- Up to 45 minutes per session
Extra work is quoted separately. Hardware repairs are excluded. Price is confirmed before work; no automatic card charge.
04 — YOUR PERMISSION MATTERS01 02 03
Your screen. Your decision.
Approve every connection
Remote access requires your approval. Stop the session at any time.
Keep secrets private
Enter passwords, bank details and verification codes yourself. Close private windows before sharing.
A record of the work
Your request tracks the agreed scope, status and work report. We do not record your screen.
05 — PHONES & COMPUTERS
One place for your devices.
Support options depend on your device, system version and the issue. We check compatibility before a session.
Android
Screen sharing and, on supported models, remote control. Device support and permissions vary.
06 — GET READY
Connect when we agree a session.
Download the official support tool only when directed by your technician. A download alone does not give us access.
⊞WindowsRustDesk · x64Official download ↗♙AndroidRustDesk · ARM64Official download ↗⌘macOSRustDesk · Apple SiliconOfficial download ↗⌨LinuxRustDesk · AppImage x64Official download ↗
Third-party tools have their own terms and permissions. Device compatibility is checked before the session.
Can you repair every problem remotely?
No. Broken screens, batteries, ports and other hardware need a physical service. A device that cannot turn on or get online cannot start a remote session.
Can you control an iPhone?
We can guide you while viewing a shared screen. Compatible FaceTime remote control may be an option; device, system and account requirements apply. We confirm the method first.
Does Android support full control?
It depends on the model, system version, support tool and permissions. Some devices allow screen sharing only.
Do I have to share my passwords?
No. Enter passwords and verification codes yourself. We do not ask you to send them in your request or chat.
What if the problem cannot be fixed?
There is no guaranteed fix. We explain findings and discuss the remedy before billing for an unsuccessful job. Contact us about any payment or refund concern.
How do I pay?
We confirm the final price and payment arrangements directly before work. This website does not automatically charge a card.
Let’s see what is wrong.
Tell us about your device. We will assess the next step before you commit to a session.